Disaster recovery (DR) is an organization’s ability to respond to and recover from an event that negatively affects business operations. The goal of DR methods is to enable the organization to regain use of critical systems and IT infrastructure as soon as possible after a disaster occurs.

on demand services for normal shift (8a-4p local time) or off-shift (4pm-12pm) emergency network response and critical system recovery for co-location sites, DR backup sites, branch office sites


The Return merchandise authorization (RMA) functionality allows handling situations when a customer returns items for repair and maintenance, or for refund or replacement. When an equipment vendor delivers replacements to your site, we can provide the technical expertise to install, connect, and normalize the configuration of the new device in your network.

Routing and switching
Rack and Stack, Patch Panels
  • Triage and problem determination of connection,
  • Routing and switching issues 
  • Proactive investigation of system alarms, chronic malfunctions and hardware diagnostics

  • RMA replacements of network equipment or facilities hardware
  • Dispatching “smart technical” field engineers, providing emergency response to network production outages, vendor escalations, general hand-on network support
  • First response and assistance with recovery of network devices and connections